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ELITE DESIGN TERMS, CONDITIONS AND GENERAL INFORMATION
QUESTIONS & COMMENTS - If you have questions or comments concerning
a particular item, an order you placed or comments in general
use our contact form. You will receive
a prompt reply by email.
EMAIL: elitedesignweb@cox.net
PHONE: 402-933-8212
FAX: Due to spam please call or email with your request to fax.
MAILING ADDRESS:
You may send orders or correspondence to:
Elite Design
11818 Frances Street
Omaha, NE 68144
HOURS - OPEN 9-5 - MONDAY-FRIDAY, or contact anytime by email
ARTWORK GUIDLINES:
We can open most types of files but prefer vector based artwork, with fonts converted to outline in the following programs: Illustrator, Photshop, Freehand, or as file type .psd, .ai, .pdf, .ti, .jpg. Please note for raster type fileswe require 300dpi or better resolution. We offer free graphic design services and can make revisions and changes to artwork provided in most cases. If you are unsure about your file type of artwork you may email a copy of the artwork along with your quote request and we will inform you if the artwork is OK for print.
TERMS & CONDITIONS - Custom Printed Orders
Please read these terms and conditions carefully. By accessing this site, and pages thereof, and by using Elite Designs service you agree to be bound by the terms and conditions below and any statement on all web pages of the Elite Design website. If you do not agree to these terms and conditions, do not access this site, or any pages thereof, or utilize Elite Design services and information.
Refund and Cancellation Policy
All Print Orders contracted to and manufactured by Elite Design are high-quality, customized products. Therefore, Elite Design cannot restock or reuse any print order and its related material, including but not limited to film, proof, inks, press plates, and used paper.
By the act of the customer's order confirmation and proof approval, the customer formally instructs Elite Design to proceed and complete print production of the customer's order. Once proof approval and print production commences, Elite Design cannot cancel the order and cannot provide a refund. In addition, the customer acknowledges shipment receipt of the approved print order and cannot refuse receipt of shipment. In addition, the Customer cannot refuse payment of print order if client has approved their artwork proof and confirmed the order. Since all print orders contracted to and manufactured by Elite Design are high quality, customized products, credit card payments are charged prior to print production and shipment.
Filing A Complaint And Reprint/Credit Policy
The Customer can file a complaint regarding a print order within 30 days of receipt of order. After 30 days of receipt of print order, the Customer waives any right to file a complaint and receive print credit or a reprint. The Customer must file a complaint in writing by letter, fax, or email. Elite Design cannot accept verbal complaints. The Customer must provide the Order Number and a detailed description of the complaint/issue. Please note- use of the print order by the customer constitutes acceptance of the order and the customer immediately waives any right to file a complaint and receive print credit or a reprint. If it is discovered that Elite Design has committed an error in the customer's order, Elite Design , upon its discretion, will reprint and ship the order at Elite Design expense. A reprint constitutes reprinting an order based on previously approved digital artwork, film, paper, and finishing (such as coating, machine folding, etc.). If the customer wishes to change any aspect of the previously approved order, the customer is not entitled to a reprint and is responsible for all costs. Elite Design ships all authorized reprints via Ground service only. The customer is responsible for all shipping and handling upgrade costs. Elite Design liability shall be limited to the sales price of any out of specification work. Elite Design will not be liable for any consequential damages such as profit loss, etc.
Address Label Orders (Online Printshop and TickleBellies) :
Elite Design is not responsible for information that is entered wrong or mispelled by the customer. When placing an order you will receive an email receipt at the email address you provide when you check out through the shopping cart.
COLORS/PRINTING PROCESSES
*PLEASE NOTE: Colors printing on materials other than white may vary in appearance and therefore perfect color matches cannot be guaranteed. By placing this order you acknowledge this statement and accept the order as printed. Additionally, colors will vary depending on the paper stock indicated in each product, as the brightness and tone of each type of stock varies. On uncoated papers, colors will generally be darker than on coated papers.
*On CMYK, 4-color process products, all colors will be created using Cyan, Magenta, Yellow and Black - Colors may reside outside the range of the 4 color process and the closest attainable color will be used, and therefore perfect color matches are not guaranteed.
* Charges for color matches does not guarantee a perfect color match, and the color may appear differently on different stocks.
Registration of colors and borders - Registration of color to color is within industry stadards of 1/32". For bleed borders this means that due to press limitations borders may shift up to 1/32" .
PAYMENT INFORMATION - GENERAL INFORMATION
Methods
of Payment
- Visa, Mastercard and Discover are accepted through PayPal or by phone. For
checks or money orders please click
here.
Safeguard your online purchases with PayPal's Money Back Guarantee.
When you make a payment on the PayPal website, you can now buy
a Money Back Guarantee to protect your purchase of physical goods
on selected transactions. If you purchase the Money Back Guarantee,
you will have the option to return your merchandise to PayPal
in exchange for a reimbursement (not including the Guarantee fee),
provided that you file a complete reimbursement request within
30 days of payment.
This program will only be offered for tangible goods transactions
of less than $1,000.00 USD with pre-qualified sellers. PayPal
may take additional criteria into account in deciding whether
to offer the Money Back Guarantee on a particular transaction.
You will know if a transaction qualifies when you get to the Confirm
Payment Details page. If we are offering the Money Back Guarantee,
you will see a check box quoting the price of the Guarantee for
that transaction. Just click on the box before you send payment.
Clickprint Online Printshop - Orders through the Online
Printshop are subject to the terms and conditions found on that
part of the website and not necessarily subject to the terms seen
above. All online printshop orders sales are final unless there is a quality issue as stated below in the guarantee - this includes all custom created and stock labels ordered through the online printshop. (Design Online)
Online Printshop Guarantee - If, at any time, you are not
satisfied with the quality of your Custom Printed Product, notify
us via our online form , or call 1-812-981-4949, and we will redo
your order free of charge. If you are not satisfied with the design
and layout of your Custom Printed Product or your paper and ink
selections, we are not able to redo these orders free of charge.
Please make sure to check the design and layout of your product
before you make your final purchase. For example, if you enter
your phone number incorrectly, we will not be able to redo that
particular product free of charge. Please contact us if you have
any questions.
Read Testimonies from our satisfied
customers
Custom Orders and General Information:
Company
History - Learn about who we are
TERMS & CONDITIONS - PRIVACY INFORMATION
Privacy Policy - Any information entered for an order, in a contact submission form or any where else on this website will be kept private and confidential and be used for the sole purpose of completing such order. We will only contact you with your permission or if you have requested a quote or other general information. We do not sell or share any customer information with any other company or send you promotional information or sales information without your consent. Your privacy matters to us.
Security - Our server automatically encrypts your confidential
information in transit from your computer to ours using the Secure
Sockets Layer protocol (SSL) with an encryption key length of
128-bits (the highest level commercially available). Before you
even register or log in to our site, our server checks that you're
using an approved browser - one that uses SSL 3.0 or higher. Once
your information reaches us, it resides on a server that is heavily
guarded both physically and electronically. Our servers sit behind
an electronic firewall and are not directly connected to the Internet,
so your private information is available only to authorized computers.
Have any question not answered here please use our contact form
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